REFUND & CANCELLATION

refund and cancellation

Refund & Cancellation Policy Overview

At GBPL Broadband, we prioritize customer satisfaction and transparency in all our dealings. To ensure clarity, we encourage our customers to carefully review the terms and details of our services before making any purchase. The following policy outlines our stance on returns, refunds, and cancellations, designed to provide clear guidance on resolving any payment-related disputes. Our policies reflect our commitment to fairness while balancing the operational constraints of prepaid services.

Returns & Refunds policy

Our Focus is complete customer satisfaction. So it is always suggested to read the fine print of each deal before buying it, it provides all the details about the services or the product you purchase. GBPL GLOBAL BROADBAND PVT LTD provides prepaid services and we do not entertain any Refund/Cancellation of any amount that may have been paid by the Subscriber(s) for an Annual/Semi-Annual/Quarterly/Monthly package. It means No Payment Cancellation/Refund is permitted. Any disputes in regards to payments/ refund/ cancellation of the transaction(s) due to technical reasons are subject to arbitration/resolution on a case-to-case basis. Only in case of non-feasibility of a New Connection, a refund is made by GBPL. The time for the refund for such cases is approximately 4 to 6 weeks from the date of refund confirmation by the GBPL payment team. A refundable security deposit against any physical assets will be entertained only on returning the particular physical asset in working condition. In case of Billing disputes, GBPL subscriber(s) are required to email us with the specific concern at billing@gbplbroadband.in. The concern will be addressed in approximately 4 to 6 weeks, in case, any dispute is identified, it will be compensated by way of a discount/credit note adjusted in the account of the subscriber(s).
• Transaction fee charges would not be refunded/ reversed under any circumstances for any refund/ reversal /chargeback and any other reasons.
• Transaction fees charged would be borne by the cardholder for any payment.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail at support@gbplbroadband.in and billing@gbplbroadband.in

Returns & Refunds Policy

At GBPL GLOBAL BROADBAND PVT LTD, we believe in providing services that prioritize customer satisfaction and transparency. The foundation of our refund policy lies in ensuring that customers are fully informed about the services they are purchasing. As such, we strongly encourage customers to carefully review all details related to the chosen service package before making a payment. Understanding the specifics of our broadband plans, including speed, data limits, and other terms, ensures that customers have a clear picture of what they will receive.

Given the nature of our business and the prepaid services we offer, we have established a no-refund and no-cancellation policy once a purchase has been made. This means that once a subscriber has paid for an Annual, Semi-Annual, Quarterly, or Monthly package, the payment is non-refundable and non-cancellable. This policy is clearly communicated to protect both the company and the consumer from any misunderstandings.

While this policy might seem strict, it is implemented to ensure that GBPL Broadband can efficiently manage its services and continue to deliver high-quality, uninterrupted internet access. Our infrastructure and resources are planned and allocated based on active subscribers, which makes prepaid payments crucial for maintaining operational efficiency.

In rare instances where a new connection is deemed non-feasible, we will initiate a refund, as customer satisfaction remains our top priority. Such refunds are handled with due diligence, with a typical processing time of 4 to 6 weeks after confirmation from our payment team.

Prepaid Services & No Refund Policy

GBPL GLOBAL BROADBAND PVT LTD operates on a prepaid business model, meaning that all services provided to subscribers are paid for in advance. This model is essential for our business to maintain uninterrupted service, invest in infrastructure, and offer competitive pricing to our customers. When a subscriber pays for a service plan—whether it's Annual, Semi-Annual, Quarterly, or Monthly—they are securing their access to our broadband services for the duration of that period.

One of the critical aspects of our prepaid model is that once payment is made, no refund or cancellation will be entertained. This policy helps ensure the consistency of our services, as each payment contributes to the overall management and maintenance of our network. Prepaid payments also allow us to forecast demand more accurately, allocate resources efficiently, and continue to innovate and expand our services to better meet the needs of our customers.

We encourage subscribers to thoroughly review all plan details before purchasing. By understanding the fine print, subscribers can make informed decisions about the services that best suit their needs. Any disputes or concerns regarding the services should ideally be addressed before making a payment, as no refunds or cancellations will be processed once the transaction is complete.

In exceptional cases where a new connection cannot be installed due to technical or logistical reasons, a refund will be processed, but only after confirmation by our payment team. Refunds for such cases are typically completed within 4 to 6 weeks.

Handling Payment Disputes

While we strive to provide seamless services, we understand that disputes related to payments can occasionally arise. At GBPL Broadband, we handle such issues with utmost care and fairness. If a subscriber encounters a payment dispute, whether due to a technical error or billing discrepancy, the first step is to bring the matter to our attention by contacting our support team.

All payment disputes are treated on a case-by-case basis. This ensures that every unique issue is properly assessed and resolved in a manner that is fair to both the customer and the company. Disputes can range from duplicate payments, incorrect billing, or even system errors that result in unintended charges. Our process begins with an investigation into the matter, where we examine all relevant data, including transaction logs, service usage records, and communication with the subscriber.

In cases where a refund is warranted due to technical errors, the refund process will begin after our team has confirmed the issue. However, this does not apply to cancellations of prepaid service plans, which remain non-refundable. Refunds for technical issues, if approved, typically take 4 to 6 weeks to be processed by our payment team.

We emphasize that disputes should be reported promptly to minimize delays in resolution. Subscribers can reach us by email at billing@gbplbroadband.in, where our dedicated billing team will work to address and resolve any concerns as quickly as possible.

Security Deposit Refunds

In addition to service packages, GBPL Broadband may provide customers with physical assets, such as routers or modems, as part of their subscription. These assets are essential for providing a seamless broadband experience and are often included in service plans as a lease or rental option. As part of this arrangement, a refundable security deposit may be required at the start of the service.

The refundable security deposit acts as a safeguard for GBPL Broadband to ensure that the physical assets are returned in good working condition at the end of the service agreement. This deposit will be refunded in full to the subscriber, provided that the asset is returned in satisfactory condition, without any significant damage or malfunction that exceeds normal wear and tear.

Once the physical asset is returned, GBPL’s team will conduct a thorough inspection to confirm that the equipment is in good working order. If the asset is approved for return, the security deposit will be processed for refund. However, if the equipment is damaged or non-functional, the cost of repair or replacement will be deducted from the security deposit.

It is important to note that the security deposit refund may take up to 4 to 6 weeks to process, depending on the condition of the returned asset and the internal processing time of the payment team. Subscribers should ensure that the asset is properly packaged and protected when returning it to avoid any delays in the refund process.

Billing Disputes & Compensation

At GBPL Broadband, we recognize that billing discrepancies may occasionally arise, and we are committed to resolving these issues promptly and transparently. Subscribers who believe there is an error in their bill should contact our billing department immediately via billing@gbplbroadband.in. Providing as much detail as possible, including the date of the bill, the specific charges in question, and any other relevant information, will help expedite the investigation.

Upon receiving a billing dispute, our team will conduct a thorough review of the subscriber’s account, service usage, and payment history. This review process is designed to ensure that any errors are identified and corrected swiftly. If a discrepancy is confirmed, GBPL will take corrective action, which may include issuing a credit note, applying a discount to the subscriber’s account, or adjusting future bills accordingly.

Our goal is to resolve billing disputes within 4 to 6 weeks. We value our subscribers’ trust, and we are committed to ensuring that any errors are rectified in a fair and timely manner. Subscribers are encouraged to reach out as soon as possible after identifying a potential issue, as timely reporting helps us resolve matters more effectively.

In cases where compensation is warranted, GBPL may offer a credit note or discount that will be applied to the subscriber’s account, ensuring that any overcharges are offset in future billing cycles.

Transaction Fees Policy

In line with our commitment to transparency, GBPL Broadband has established a clear policy regarding transaction fees. Subscribers should be aware that transaction fees associated with payments—whether for processing, chargebacks, or reversals—are non-refundable under any circumstances. This policy applies regardless of the reason for the refund, reversal, or dispute.

Transaction fees are charges imposed by financial institutions or payment processors for handling electronic payments. These fees are typically a small percentage of the total transaction amount and are passed on to the subscriber at the time of payment. It is important to note that these fees are separate from the service charges associated with GBPL’s broadband plans.

In the event of a payment dispute or refund due to technical reasons, the transaction fees will not be refunded or reversed. The cardholder remains responsible for covering any and all transaction fees, even if the underlying payment is later reversed or refunded.

Subscribers should also note that in cases of chargebacks or payment reversals initiated by the cardholder, any associated transaction fees will be deducted from the refund amount. It is recommended that subscribers carefully review their payment options and be fully aware of any potential transaction fees before completing their purchase.

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